CANCELLATION & REFUND

Cash on Delivery (COD)

We provide the cash on delivery facility for our valued customers. Cash on delivery is available only for select pin codes, and hence the orders will be confirmed if your pin code is serviceable.

Member can pay using cash or by card (if accepted by Custom Printz’s Logistics Partner) at the time of delivery of order placed under COD. Except by cash or card, no other mode of payment will be accepted.

Member will be required to pay the amount as stated on the shipping label for all Cash on Delivery Orders. In case of split shipment of single order or consolidation of multiple orders, the value on the shipping label might not correspond to the product delivered. In case of over payments for such shipments, Custom Printz will refund any excess cash received to the Member on request and to the Bank Account provided. Such refund will be processed provided there is a confirmation of cash received from the logistics partner.

By selecting the COD option, the member is agreeing to pay the order value on delivery. Custom Printz reserves the right to take suitable action including but not limited to account suspension, recovery proceedings, and legal course of action against the member.

Refunds Refund, if any, shall be made at the same issuing bank through which the Product/Service was purchased. For cash on delivery transactions, the Member has the option to receive the refund in any bank account via NEFT, and it is the responsibility of the Member to share the valid bank details to avail the said return.

For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.

On request from the Member, Custom Printz is liable to provide ARN (Acquirer Reference Number) or UTR (Unique Transaction Reference Number) to the Member for refunds made to the Member. However, in an event of non-receipt of such a refund in the designated Bank Account, it will be the responsibility of the Member to provide Custom Printz with the set of documents required to support the claim of non-receipt. Custom Printz through its payment’s service provider shall initiate the refund procedure post satisfactory verification of the documents provided by the member.

If a member chooses to avail Merchant Credit in lieu of a refund, such credit will be available for use by the Member for a period of (45) forty-five days. Post such period, the merchant credit will lapse and hence would not be usable for any future payments by the Member.